Shipping policy
Shipping Policy
At WANTI Jewelry, we ship body piercing jewelry to customers, piercing studios, retailers, and wholesale buyers worldwide.
Shipping options, costs, and estimated delivery times are displayed at checkout based on your order value and destination.
Order Processing & Preparation
Standard orders are typically prepared for dispatch within 5–7 business days.
This preparation period allows time for order processing, quality inspection, and packaging before shipment.
Some customized, OEM, bulk, or made-to-order products may require additional preparation or production time. Where applicable, the estimated lead time will be shown on the product page or confirmed with you before production.
Business days do not normally include weekends or public holidays.
Shipping Options
We currently offer tracked international shipping with different delivery speeds.
Economy Tracked Shipping
Estimated transit time:
8–15 business days after dispatch
Economy shipping is available for standard international orders, and free Economy shipping may be available when your order reaches the qualifying order value shown on our website or at checkout.
Premium Tracked Shipping
Estimated transit time:
5–8 business days after dispatch
Customers who prefer faster delivery may select Premium shipping at checkout where available.
Some orders may qualify for a discounted or free Premium shipping option depending on the order value and current shipping terms.
Estimated Delivery Dates
The estimated delivery date shown at checkout takes both order preparation time and carrier transit time into account.
Delivery estimates are not guaranteed and may vary due to:
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Customs clearance
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Carrier delays
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Peak shipping seasons
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Public holidays
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Severe weather
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Remote delivery locations
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Other circumstances outside our reasonable control
We recommend allowing additional time when ordering for a specific event, appointment, promotion, or restocking deadline.
Tracking
Once your order has been dispatched, you will receive shipping confirmation with tracking information where tracking is available.
Please allow some time for the carrier's tracking system to update after the shipment has been collected.
If your tracking information has not updated for an extended period, please contact us at:
Please include your order number so we can assist you.
Customs, Duties & Import Taxes
International orders may be subject to customs duties, import taxes, VAT, handling charges, or other fees imposed by the destination country.
Where duties or taxes are collected at checkout, they will be shown before payment.
Where they are not collected at checkout, the customer may be responsible for any applicable charges required by local customs authorities or the carrier upon import.
Customs processing may also affect the final delivery time.
Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you notice an error in your address, please contact us as soon as possible at:
We will try to update the address before dispatch where possible.
Once an order has been shipped, we may not be able to change the delivery address.
Additional shipping costs caused by an incorrect or incomplete address may be the customer's responsibility.
Delayed or Missing Shipments
International delivery times are estimates and occasional delays may occur.
If your order has not arrived within a reasonable period after the estimated delivery window, please contact us with your order number and tracking information.
We will review the shipment status with the carrier and assist with the next steps where possible.
Damaged or Incorrect Orders
If your order arrives damaged or you receive an incorrect item, please contact us as soon as possible at:
Please include:
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Your order number
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A description of the issue
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Clear photos or video where appropriate
We will review the issue and provide an appropriate solution.
Returns & Refunds
Eligible returns are handled according to our Return & Refund Policy.
Our standard retail return request period is currently 30 days after receiving the order, subject to the product condition, hygiene requirements, and other conditions stated in that policy.
Wholesale, OEM, customized, and made-to-specification orders may be subject to different return conditions.
Please review our Return & Refund Policy before requesting a return.
Contact
For shipping or order-related questions, please contact: