Refund policy
Return & Refund Policy
At WANTI Jewelry, we want both individual customers and professional buyers to feel confident when ordering from us.
Because body piercing jewelry is a hygiene-sensitive product, return eligibility depends on the condition of the item and whether it has been worn, used, inserted, or unsealed.
30-Day Return Policy
For standard retail products, you may request a return within 30 days of receiving your order.
To be eligible for a return, the item must:
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Be unworn, unused, and unaltered
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Be in its original condition
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Include the original packaging and tags
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Have any hygiene or protective seal intact, where applicable
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Include proof of purchase
Items that do not meet these conditions may not be accepted for return.
How to Request a Return
Before sending any item back, please contact us at:
Please include your order number, the product you would like to return, and the reason for the return.
All returns must be approved before shipment. Unauthorized returns may not be accepted.
If you placed your order using only a mobile phone number and cannot access your order details, please contact us for assistance.
Return Address
Approved returns should be sent to:
WANTI Jewelry Returns
Room 115, 1st Floor, Building 2
No. 28, East 1st Block, Jiansha Road
Danzao Town, Nanhai District
Foshan, Guangdong 528200
China
Please do not send products back before receiving return approval and return instructions from us.
Hygiene & Safety
Body piercing jewelry comes into direct contact with the body. For hygiene and safety reasons, items that have been worn, inserted, used, altered, or had their hygiene seal removed cannot normally be returned for change-of-mind reasons.
This includes products such as nose rings, lip jewelry, belly rings, cartilage jewelry, labrets, and similar body piercing jewelry.
If an item is defective, damaged during delivery, or incorrectly shipped, please contact us and we will review the issue regardless of whether the packaging has been opened.
Nothing in this policy limits any rights you may have under applicable consumer protection laws.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If you receive an item that is defective, damaged, or different from what you ordered, contact us as soon as possible at barbara@wanti-jewelry.com.
Where the issue is confirmed to be our responsibility, we will provide an appropriate solution, which may include replacement, refund, or reimbursement of reasonable return shipping costs.
Return Shipping
For approved change-of-mind returns, customers are generally responsible for return shipping costs.
Original shipping fees and return shipping costs are normally non-refundable unless the item is defective, damaged, incorrectly shipped, or otherwise required by applicable law.
We strongly recommend using a trackable shipping method for returned items.
Refunds
Once your return is received and inspected, we will notify you of the return status.
If approved, the refund will be issued to your original payment method within 10 business days.
Please note that your bank, card issuer, or payment provider may require additional processing time before the refund appears in your account.
If more than 15 business days have passed since we approved your refund, please contact:
European Economic Area and EU Customers
Consumers in the European Economic Area may have a legal right to withdraw from certain distance purchases within 14 days after receiving the goods, subject to applicable law and statutory exceptions.
Certain goods may be excluded from the right of withdrawal, including customized or personalized products and, where applicable, sealed goods that are not suitable for return for health or hygiene reasons once the seal has been removed.
If you are exercising a statutory right of withdrawal, please contact us before returning your order.
Where required by law, eligible refunds will include the cost of standard delivery. Additional charges resulting from a more expensive delivery method selected by the customer may not be refundable.
Customers may be responsible for the direct cost of returning eligible goods where permitted by applicable law and where this has been disclosed before purchase.
Order Cancellation
Orders may be cancelled before fulfillment or shipment, provided that processing or production has not already begun. Customized, OEM, or wholesale orders may no longer be cancelled once production has started. Please contact us as soon as possible if you need to request a cancellation.
Wholesale, OEM & Custom Orders
Wholesale, OEM, private-label, customized, logo-engraved, and made-to-specification orders are handled separately from standard retail orders.
Because these orders may be produced, packaged, or prepared according to agreed specifications, they are generally final once production has begun unless:
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The products are defective
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The products are materially different from the confirmed specifications
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The products were incorrectly supplied
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A different return or remedy was agreed in writing
For wholesale orders involving standard stock products, any applicable return conditions will be confirmed before or at the time of ordering.
We recommend confirming specifications, sizes, materials, quantities, packaging requirements, and customization details before approving a bulk or custom order.
Contact
For return, refund, or order-related questions, contact: